Nextiva Review: The Best communications system your business needs!

Nextiva Review: The Best communications system your business needs!

A unified platform from Nextiva gives companies access to a business phone, video conferencing, collaboration, and client management. Basic calling, faxing, and video conferencing are included in its plans. Additionally, they can expand to include customer care capabilities like automated voicemail transcription, call analytics, and a customer service ticket and sales tracking solution.

The business was established in 2006; it has offices in the United States, Ukraine, and Mexico. Its headquarters are in Scottsdale, Arizona.

Nextiva Review: The Best communications system your business needs!
Nextiva Review: The Best communications system your business needs!

What is Nextiva?

A cloud communications provider called Nextiva assists companies in forging closer ties with their clients.

Voice, video, collaboration, SMS, chat, and surveys are just a few of the communication channels that Nextiva integrates to assist companies of all sizes to get the information they require when they need it in order to wow their clients and produce profitable results.

Nextiva’s solutions were created with business owners (not tech experts) in mind and are simple to set up, use, and manage. Businesses can expand or contract as necessary, adding apps like sales and service productivity tools whenever they need to.

In both our rankings of the Best Business Phone Systems of 2022 and the Best VoIP Business Phone Systems of 2022, Nextiva shares the top spot.

The company’s cloud-based phone system includes several capabilities in all of its plans that both small and large organizations require. These include free business and toll-free phone numbers, unlimited voice and video calls throughout the United States and Canada, unlimited internet fax, and unlimited internet calling. The team messaging, collaboration, and video features of Nextiva, as well as its desktop and mobile apps, will also be helpful to teams.

If you want conference calls and video conferencing, you must upgrade to Nextiva’s Professional subscription, which can be pricey for small organizations. However, if you have a bigger team, decide to pay annually, or sign up for a three-year plan, you can save a significant amount per user.

Along with these prominent third-party platforms and programmed, Nextiva also integrates with them. Its standard plan, however, can only connect to Google Contacts and Outlook. To have access to Nextiva’s integrated CRM as well as connectors with Hubspot, Salesforce, Zendesk, and other services, you must select a higher-tier package.

Any VoIP phone can be used with Nextiva because it is a VoIP service that is totally cloud-based. With its Professional, Enterprise, and Ultimate subscriptions, the company provides on-premise support if you need assistance getting set up.

Four VoIP plans are provided by Nextiva. Only the most fundamental business phone services, such as voice, fax, and conference calls, as well as a limited number of call handling functions, are included in its lowest-tiered Essential plan. The company’s remaining options offer video conferencing, software integrations, more sophisticated support, and customer care services.

Basic: The basic Nextiva plan, which costs $24.95 per user per month, includes unlimited phone and video calling as well as internet faxing. Additionally, you receive toll-free numbers and a good selection of business phone capabilities, such as voicemail to email, an auto-attendant, a mobile app, and integrations with Google Contacts and Outlook.

Professional: The following plan’s monthly user fee is $29.95. According to Nextiva, the Professional plan is suitable for small teams. It also includes limitless video conferencing for up to 250 people and conference calls with up to 40 participants. Additionally, it has interfaces with Salesforce, Hubspot, and Zendesk, mobile SMS and MMS, and call pop, which displays crucial caller information on your screen prior to answer the phone for up to 250 contacts.

Enterprise: Nextiva’s Enterprise plan for big enterprises starts at $39.95 per user per month. Unlimited voice and video conferencing participants, call recording, call pop, and video conference recording are all included in this plan’s upgrade of the Professional plan. Additionally, teams will benefit from phone analytics, voicemail transcription, single sign-on, and connections with Microsoft Teams, Oracle Sales Cloud, and ServiceNow.

Ultimate: The most expensive plan offered by Nextiva starts at $60.95 per user per month. Despite being called Ultimate, Nextiva’s top-tier plan upgrades its Enterprise plan with a number of enterprise-level capabilities. Automated surveys, ticket management, analytics of client journeys, and productivity in sales, pipeline, and services are a few of these.

Pros:

  • United States and Canada-wide unlimited calling
  • Every plan features video calling.
  • 24/7 client assistance

Cons:

  • One of our ratings’ most expensive plans per user

Every Nextiva package comes with unlimited domestic and international calling, unlimited video calling, unlimited internet fax, auto-attendant, a free local and toll-free number, voicemail-to-email, a desktop and mobile app, and round-the-clock customer service.

By registering online, you can begin a seven-day free trial of Nextiva’s Essential plan. You must either call a Nextiva salesperson to schedule a software demo and open an account if you wish to purchase the Professional or higher plans.

A Nextiva business phone system can be purchased by following the procedures shown below:

  1. Make a plan. To choose the optimal plan, consider software integrations as well as extras like video conferencing on Nextiva’s pricing page.
  2. Give it a go. Request a demo of a higher-end plan or a seven-day free trial of the Essential plan to check out the features that are most important to you.
  3. Create a service. Order any phones and adapters you require from Nextiva, ask the firm for help with setup, or follow the company’s setup instructions to do it yourself.

What Systems Integrates with Nextiva?

Depending on the plan you select, Nextiva offers a number of third-party integrations. Its basic plan online interacts with Google Contacts and Microsoft Outlook. Access to Nextiva’s integrated CRM is also included to the Professional subscription, along with interfaces with Salesforce, Zoho, HubSpot, Zendesk, Microsoft Dynamics 365, Sugar CRM, NetSuite, and other services.

The Enterprise or Ultimate subscription also includes access to Microsoft Teams, ServiceNow, Oracle Sales Cloud, and sophisticated Salesforce connectors.

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